Shipping, Return & COD Policy

Effective Date: [01-Apr-2025]
Last Updated: [26-Feb-2026]

This Shipping, Return & Cash on Delivery (COD) Policy governs purchases made on www.zikr.co.in operated by Greenfields Agrovet Industries (“Company”, “we”, “us”, or “our”). By placing an order, you agree to the terms below.

1. Shipping Policy

1.1 Order Processing

Orders are processed within 1–2 business days (excluding Sundays and public holidays).
Processing times may vary during peak seasons, sales, or unforeseen circumstances.

1.2 Delivery Timeline

Standard delivery across India: 3–7 business days from dispatch.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or force majeure events.

1.3 Shipping Charges

Shipping fees (if applicable) are displayed at checkout before payment.
Free shipping may be offered on select orders or promotional campaigns at our discretion.

1.4 Risk & Title

Risk of loss and title for products pass to the customer upon delivery to the shipping address provided at checkout.

1.5 Incorrect Address

Customers are responsible for providing accurate shipping details.
Zikr shall not be liable for delays or losses due to incorrect or incomplete addresses.

2. Cash on Delivery (COD) Policy

2.1 COD Availability

COD is available on select pin codes within India.
COD availability may be restricted for certain products, order values, or locations.

2.2 COD Charges

An additional COD handling fee may apply and will be displayed at checkout (if applicable).

2.3 Order Confirmation

COD orders may require telephonic or SMS confirmation.
We reserve the right to cancel unconfirmed COD orders.

2.4 Refusal of COD Orders

If a COD order is refused at the time of delivery without valid reason, we reserve the right to:
- Restrict COD access for future orders
- Cancel subsequent COD orders
- Recover shipping costs incurred

3. Return & Replacement Policy

Due to the perishable and consumable nature of dry fruits, saffron, Kahwa, and tea products, returns are strictly limited.

3.1 Eligible Returns

Returns or replacements are accepted only if:

The product is damaged during transit
The wrong product was delivered
The packaging is tampered before opening

You must notify us within 48 hours of delivery with:

Order number
Clear photos/videos of the issue
Outer packaging images

Failure to report within this timeframe may result in rejection of the claim.

3.2 Non-Returnable Items

The following are not eligible for return:

Opened or used food products
Change of mind
Taste preference issues
Orders placed incorrectly by the customer
Minor packaging variations that do not affect product quality

4. Refund Policy

4.1 Refund Approval

Refunds are processed only after internal verification and approval.
We reserve the right to request additional evidence before processing claims.

4.2 Refund Timeline

Approved refunds will be processed within 5–7 business days.
The amount will be credited to the original mode of payment.

4.3 COD Refunds

For COD orders, refunds (if approved) will be processed via:
- Bank transfer
- UPI transfer
  Customer must provide accurate bank/UPI details.

5. Cancellation Policy

Orders can be cancelled only before dispatch.
Once shipped, orders cannot be cancelled.
Refund for prepaid cancelled orders will be processed within 5–7 business days.

6. Limitation of Liability

To the maximum extent permitted under applicable Indian laws, Zikr shall not be liable for:

Indirect, incidental, or consequential damages
Delays caused by courier partners
Loss due to force majeure events (natural disasters, strikes, lockdowns, etc.)

7. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of [Srinagar, Jammu & Kashmir].

8. Contact Information

For shipping or return queries, contact:

Zikr
Email: [greenfieldsagrovet@gmail.com]
Phone: [+919484133199]
Website: www.zikr.co.in